I liked Google Plus. "Circles (of friends)" is exactly how my brain works. So I had a family circle and computer geeks circle and photography circle and general circle. It was super easy to create and manage the Venn diagrams, and be in control of both how you share and what you see. It was even easy to share circles themselves! The joy of discovering somebody's shared circle with awesome photographers to follow. I felt in control and joyous and it was awesome.
I am, as always, a negative focus group - perhaps precisely for same reasons I loved it, apparently nobody else did :-/.
People hated it because Google for some reason decided to force it into YouTube by forcing you to link your YouTube account to your G+ account. Remember that stick figure tank guy that was plastered over every comment section?
I believe that’s mostly what killed Google Plus. People were introduced to it in the worst way possible, so nobody actually cared to try it out, even if it was technically a good product.
This was also introduced in the same moment as a bunch of real name initiatives from multiple companies. People were rejecting it based on what it demanded compared to what was offered. It also killed or force reworked other Google products that were working fine to end users (e.g. Google Talk).
In my eyes it was one of the key moments that put them on a downward trajectory in public opinion. So while it might have had the right features the rest of the deal sucked, and people were already tiring of social media overall.
Unfortunately the solution that works for most people is to have multiple identities on multiple social media sites. So FB with one circle, work relationships on Slack, several channels on Discord, a group of friends on Instagram, a couple of groups on What's App, some mobile game friends on Line...
That's a really good point that I haven't seen made before. Even with apps/networks that are ostensibly pretty similar, like Slack and Discord both offering channel-based text chat, real-time audio calls with screen sharing, and the ability to join multiple servers/organizations, the people I hang out with and the type of things I talk about with them on Slack versus Discord are very different. I've never worked at a place that used Discord for their work communications, and I've never had a group of people I gamed with who use Slack to coordinate and talk while playing. While there's potentially a bit of friction if I happen to want to start gaming with a friend from work or something like that, I'd honestly still want to use separate accounts for my personal life and work stuff even if the same app was used everywhere, so having everything in a single place just doesn't feel like it matters.
And that's why the real name policies helped kill Facebook. The best way to section off your friends from family from work is a separate somewhat anonymous account for each.
I understand the negative focus group part. The internet radio stations I like end up closing. I dislike advertising, but radio stations without income are unsustainable. This makes it hard for me to design products since they will likely fail! Maybe I should design them to be the opposite of what I'd like them to be...
I am, as always, a negative focus group - perhaps precisely for same reasons I loved it, apparently nobody else did :-/.