> they never EVER publicly admit any faults or mistakes with their products
Of course they do. They’re just secretive in general, and keep communications edited. Compared to the word salad of modern companies on social media, I find it refreshing. Just fix the problem, issue replacements for those affected and move on quietly.
Yeah but that only proves my original point that Apple only admits mistakes when the public scandals are so violent it can't possibly deny them anymore as the shit pile broomed under the carped has grown so large it makes even them trip on it, so then they just enter damage control mode and PR recovery but not out of the kindness of their heart but because of media backlash.
But they never have the common sense to release statements like "hey, the latest MacOS update might brick some systems so we're pulling the updated until we can do further testing and patching, if you've been affected by the bug already go to a Apple store and have it fixed for free".
They have pulled updates [1]. The one person I know who was affected was given a replacement.
I suppose I'm failing to see the need for a public statement if you've fixed the problem and provide service to those affected. Nobody can pull the faulty update anymore. And it's not like someone with a bricked device is more likely to see a PR statement than seek out support.
Hiding entails ignoring the problem. They're not doing that. Their track record is to fix it. Not every action needs an accompanying tweet and blog post.
Of course they do. They’re just secretive in general, and keep communications edited. Compared to the word salad of modern companies on social media, I find it refreshing. Just fix the problem, issue replacements for those affected and move on quietly.