Airbnb is such a joke now. I had a host steal from me with no repercussions in November. The host said the room wasn't ready through text, and then, when they said it was ready, someone (not the host) walked up to us on the street outside the building the room was supposedly in and said it still wasn't ready- there were men working inside it.
He would take our bags up but under no circumstances would he let us actually see the room or have the keys until it was "ready". Obviously it was either a scam, or an illegal sublet that he didn't want to level with us about.
Airbnb refused to refund a room that for all intents and purposes, didn't exist. Their rationale was that they hadn't been informed the same day, which is ridiculous considering how much of a timesink finding a last-minute hotel is. It should be open and shut, but they simply bought the lies the host told them, despite the fact they were never even there.
He would take our bags up but under no circumstances would he let us actually see the room or have the keys until it was "ready". Obviously it was either a scam, or an illegal sublet that he didn't want to level with us about.
Airbnb refused to refund a room that for all intents and purposes, didn't exist. Their rationale was that they hadn't been informed the same day, which is ridiculous considering how much of a timesink finding a last-minute hotel is. It should be open and shut, but they simply bought the lies the host told them, despite the fact they were never even there.