For comparison, if a Marriott/Hyatt/Hilton/IHG/Choice hotel is unable to accommodate your reservation, you obviously do not pay anything for that night, but they also have to pay and arrange for your first night’s stay somewhere else, and for a ride to and from that place (if they are bringing you back).
If the staff at the hotel does not abide by the walk policy, you can call the 800 number to complain, and they will send you a check for your expenses and then bill the hotel.
> For comparison, if a Marriott/Hyatt/Hilton/IHG/Choice hotel is unable to accommodate your reservation, you obviously do not pay anything for that night, but they also have to pay and arrange for your first night’s stay somewhere else, and for a ride to and from that place (if they are bringing you back).
Like is that a law or something? I'm not sure it is. They may choose to do this.
Compare to flights and trains, where there are laws. For example is cancelled and you've started your journey, they must get you home, by law (in the UK.) I was in a five-hour taxi ride once after a train was cancelled.
No, it is not a law. Walk policies are standard for any half decent hotel brand. “Walk” is when you get sent from one hotel to another due to the hotel’s fault. Perhaps overbooking, or maintenance issue, or computer/clerical error, etc.
Regarding trains, it might be law, but my god they try hard not to take of you sometimes.
Often station staff will try their best to get rid of you and send you on to another station to make it their problem. And station managers can be hard to find. And they have sudden amnesia about the law etc
No, these are agreements between the franchisor (hotel brands) and the franchisees (hotel owners).
Obviously, exclusions to the walk policy are if you are banned at the hotel, or if you are walking in high with 3 prostitutes hanging off your arm, or any other reason that a hotel would want to refuse you because the hotel believes you will cause damage or disturb others.
If the staff at the hotel does not abide by the walk policy, you can call the 800 number to complain, and they will send you a check for your expenses and then bill the hotel.