I believe a large portion of his business is now mail in repairs vs walk in repairs. Laptop repair also isn’t something that people have a regular customer base to rely on, it is very inconsistent. Rent and taxes in NYC are a massive amount of money, I’m sure he has ran the numbers to determine what’s best financially.
Mail-in repairs require a lot more trust than brick-and-mortar locations, especially for new operations. I can accept that moving out of NY may save him money - my argument is that the same is unlikely to apply to his workers who have a specialized skill that is in demand in their current location. Would they choose the job over the city (and their friends, neighbors, leases, etc)? I have my doubts.
