Hey- I'm one of the co-founders of Fonolo. Excited to see lots of innovation in this space.
ekanes- we don't actually require customers to navigate the menu like Lucyphone. Our system does all of the navigating for you, then calls you back when we're in the right point in that menu. It's fully automated.
We sell our services directly to companies (to connect to their customers); the free service isn't really our main focus. We also offer virtual queuing, surveys, and variety of other features (however they aren't offered on the free site.)
Btw, we've built all of the technology in house (speech rec, dialing engine, SIP stack, etc.) There's a lot of very neat technology under the hood.
ekanes- we don't actually require customers to navigate the menu like Lucyphone. Our system does all of the navigating for you, then calls you back when we're in the right point in that menu. It's fully automated.
We sell our services directly to companies (to connect to their customers); the free service isn't really our main focus. We also offer virtual queuing, surveys, and variety of other features (however they aren't offered on the free site.)
Btw, we've built all of the technology in house (speech rec, dialing engine, SIP stack, etc.) There's a lot of very neat technology under the hood.