>Are you using Grasshopper for communicating internally within your team, or as an open line to communicate with potential customers, or both?
We’re using Grasshopper for the latter. Our (pre-WFH) situation was that we had 9 landline phone numbers + fax, and had one phone number we publicly gave out as our business line with forwarding. Our support reps would just pick up whatever line was ringing.
The pandemic presented us the perfect opportunity to make a change. At first we were thinking of using Google Voice to forward to our team’s cell phones, but realized there were too many limitations using Google Voice. I hastily found Grasshopper and it came with the features we’ve been needing for in a call center, like greetings, extensions, and individual voicemails.
Our reps have reported receiving spam calls and robodialers on our landlines, but not enough for it to be too much of an issue.
Would it be helpful to you have your server automatically notify (call or text) an on call team member when events/error happen? Something like, "An H12 error just ocurred in XYZ server", or "Github is experiencing issues"?/Is that something you'd pay for? Not sure how much of that PagerDuty already has.
Are there any other pain points/missing things for you with your current setup?
We’re using Grasshopper for the latter. Our (pre-WFH) situation was that we had 9 landline phone numbers + fax, and had one phone number we publicly gave out as our business line with forwarding. Our support reps would just pick up whatever line was ringing.
The pandemic presented us the perfect opportunity to make a change. At first we were thinking of using Google Voice to forward to our team’s cell phones, but realized there were too many limitations using Google Voice. I hastily found Grasshopper and it came with the features we’ve been needing for in a call center, like greetings, extensions, and individual voicemails.
Our reps have reported receiving spam calls and robodialers on our landlines, but not enough for it to be too much of an issue.